Ever since the inception of brand values, these have become a benchmark for many data-driven strategies, eventually providing a basis for vertical/horizontal integrations, as well. In recent decades, brands have become comparable across the industries, based on their value derived either from the customer perception or in terms of the firm financials. Numerous models have been developed in time to measure the customer-based brand equity; nevertheless, they all evaluate brand equity in an absolute sense. The present research paper provides an avenue to measure the customer-based brand equity in a relative sense using a satisficing DEA model. The information for this model has been collected through a customer-based survey questionnaire in line with predefined brand equity dimensions, which have been verified through a confirmatory factor analysis. We demonstrate the approach by means of applying the proposed model to measure the efficiency of cell phone brands.
Accepté le :
DOI : 10.1051/ro/2016041
Mots-clés : Customer-based brand equity, data envelopment analysis, efficiency, factor analysis, satisficing
@article{RO_2017__51_3_547_0,
author = {Charles, Vincent and Zavala, Jorge J.},
title = {A satisficing {DEA} model to measure the customer-based brand equity},
journal = {RAIRO - Operations Research - Recherche Op\'erationnelle},
pages = {547--566},
publisher = {EDP-Sciences},
volume = {51},
number = {3},
year = {2017},
doi = {10.1051/ro/2016041},
mrnumber = {3880511},
zbl = {1394.90334},
language = {en},
url = {http://archive.numdam.org/articles/10.1051/ro/2016041/}
}
TY - JOUR AU - Charles, Vincent AU - Zavala, Jorge J. TI - A satisficing DEA model to measure the customer-based brand equity JO - RAIRO - Operations Research - Recherche Opérationnelle PY - 2017 SP - 547 EP - 566 VL - 51 IS - 3 PB - EDP-Sciences UR - http://archive.numdam.org/articles/10.1051/ro/2016041/ DO - 10.1051/ro/2016041 LA - en ID - RO_2017__51_3_547_0 ER -
%0 Journal Article %A Charles, Vincent %A Zavala, Jorge J. %T A satisficing DEA model to measure the customer-based brand equity %J RAIRO - Operations Research - Recherche Opérationnelle %D 2017 %P 547-566 %V 51 %N 3 %I EDP-Sciences %U http://archive.numdam.org/articles/10.1051/ro/2016041/ %R 10.1051/ro/2016041 %G en %F RO_2017__51_3_547_0
Charles, Vincent; Zavala, Jorge J. A satisficing DEA model to measure the customer-based brand equity. RAIRO - Operations Research - Recherche Opérationnelle, Tome 51 (2017) no. 3, pp. 547-566. doi : 10.1051/ro/2016041. http://archive.numdam.org/articles/10.1051/ro/2016041/
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