@article{RO_1985__19_2_133_0,
     author = {Cosmetatos, George P. and Prastacos, Gregory P.},
     title = {An approximate analysis of the {D/M/1} queue with deterministic customer impatience},
     journal = {RAIRO - Operations Research - Recherche Op\'erationnelle},
     pages = {133--142},
     publisher = {EDP-Sciences},
     volume = {19},
     number = {2},
     year = {1985},
     mrnumber = {809135},
     zbl = {0574.90033},
     language = {en},
     url = {http://archive.numdam.org/item/RO_1985__19_2_133_0/}
}