@article{RO_2017__51_1_79_0,
     author = {Jiang, Tao and Liu, Liwei},
     title = {Analysis of a {GI/M/1} queue in a multi-phase service environment with disasters},
     journal = {RAIRO - Operations Research - Recherche Op\'erationnelle},
     pages = {79--100},
     publisher = {EDP-Sciences},
     volume = {51},
     number = {1},
     year = {2017},
     doi = {10.1051/ro/2016005},
     zbl = {1364.90122},
     mrnumber = {3590463},
     language = {en},
     url = {http://archive.numdam.org/articles/10.1051/ro/2016005/}
}