@article{RO_2017__51_3_685_0,
     author = {Panda, Gopinath and Goswami, Veena and Banik, Abhijit Datta},
     title = {Equilibrium behaviour and social optimization in {Markovian} queues with impatient customers and variant of working vacations},
     journal = {RAIRO - Operations Research - Recherche Op\'erationnelle},
     pages = {685--707},
     publisher = {EDP-Sciences},
     volume = {51},
     number = {3},
     year = {2017},
     doi = {10.1051/ro/2016056},
     mrnumber = {3880519},
     zbl = {1382.60113},
     language = {en},
     url = {http://archive.numdam.org/articles/10.1051/ro/2016056/}
}