@article{RO_2019__53_3_767_0,
     author = {Nesrine, Zidani and Pierre, Spiteri and Natalia, Djellab},
     title = {Numerical solution for the performance characteristics of the {M/M/C/K} retrial queue with negative customers and exponential abandonments by using value extrapolation method},
     journal = {RAIRO - Operations Research - Recherche Op\'erationnelle},
     pages = {767--786},
     publisher = {EDP-Sciences},
     volume = {53},
     number = {3},
     year = {2019},
     doi = {10.1051/ro/2017059},
     mrnumber = {3973143},
     zbl = {1423.60146},
     language = {en},
     url = {http://archive.numdam.org/articles/10.1051/ro/2017059/}
}