@article{RO_2020__54_3_783_0,
     author = {Azhagappan, Arumugam and Deepa, Thirunavukkarasu},
     title = {Variant impatient behavior of a {Markovian} queue with balking reserved idle time and working vacation},
     journal = {RAIRO - Operations Research - Recherche Op\'erationnelle},
     pages = {783--793},
     publisher = {EDP-Sciences},
     volume = {54},
     number = {3},
     year = {2020},
     doi = {10.1051/ro/2019028},
     mrnumber = {4076763},
     zbl = {1434.60262},
     language = {en},
     url = {http://archive.numdam.org/articles/10.1051/ro/2019028/}
}