Arrival and departure processes in queues. Pollaczek-Khintchine formulas for bulk arrivals and bounded systems
Revue française d'automatique, informatique, recherche opérationnelle. Recherche opérationnelle, Tome 8 (1974) no. V1, pp. 45-56. 
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     author = {Krakowski, M.},
     title = {Arrival and departure processes in queues. {Pollaczek-Khintchine} formulas for bulk arrivals and bounded systems},
     journal = {Revue fran\c{c}aise d'automatique, informatique, recherche op\'erationnelle. Recherche op\'erationnelle},
     pages = {45--56},
     publisher = {EDP-Sciences},
     volume = {8},
     number = {V1},
     year = {1974},
     zbl = {0276.60090},
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     url = {http://archive.numdam.org/item/RO_1974__8_1_45_0/}
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Krakowski, M. Arrival and departure processes in queues. Pollaczek-Khintchine formulas for bulk arrivals and bounded systems. Revue française d'automatique, informatique, recherche opérationnelle. Recherche opérationnelle, Tome 8 (1974) no. V1, pp. 45-56. http://archive.numdam.org/item/RO_1974__8_1_45_0/

[1] M. Krakowski, Conservation Methods in Queuing Theory, R.A.I.R.O., 7e année V-l, 1973, p. 63-83. | Numdam | MR | Zbl

[2] Little John, D. C., A Proof for the Queuing Formula : L = ?W, Oper. Res., vol. 9, No 3, 383-387, 1961. | MR | Zbl

[3] D. R. Cox and W. L. Smith, Queues, John Wiley & Sons, 1961. | MR

[4] Saaty, Thomas L., Elements of Queuing Theory with Applications, McGraw-Hill, 1961. | MR | Zbl