Maximum likelihood estimates and confidence intervals of an M/M/R/N queue with balking and heterogeneous servers

Wang, Kuo-Hsiung; Chen, Sheau-Chyi; Ke, Jau-Chuan

RAIRO - Operations Research - Recherche Opérationnelle, Volume 38 (2004) p. 227-241

Analysis of operating characteristics for the heterogeneous batch arrival queue with server startup and breakdowns

Ke, Jau-Chuan; Wang, Kuo-Hsiung

RAIRO - Operations Research - Recherche Opérationnelle, Volume 37 (2003) p. 157-177